December 2008

 In This Issue ...

• Introducing FrontRange Global Client Relations
• What’s New in FrontRange Connect
• Case Study: COSCO Container Lines Charts Course for Centralized, Automated Sales with GoldMine
• Upcoming Training
• Tech Tip: Troubleshooting Automated Responses
• FrontRange Solutions Named One of the Fastest-Growing Private Companies in America by Inc. Magazine
• Holiday Hours for Support Services

Access the complete newsletter online now.

www.frontrange.com/community

Copyright © 2008 FrontRange Solutions Inc. All rights reserved.
For more information please read our legal terms and notices.

Introducing FrontRange Global Client Relations

In line with our commitment to quality client service and strong relationships, FrontRange Solutions formed a Global Client Relations team. The team department provides service, communications, coordination and resources to clients beyond the normal support processes.

Here’s a partial list of what Client Relations facilitates:

·        Serves as liaison between customer, partner and FrontRange resources

·        Establishes recurring, consistent and clear communications through conference calls, live meetings or email

·        Escalates issues internally

·        Enlists the resources of other FrontRange departments such as Professional Services or Development

·        Coordinates and facilitates direct involvement with Development or site visits with a Professional Services resource

·        Reviews issues and action plans to address issues

To engage Client Relations:

Write to customercare@frontrange.com or call 800.755.2100 or 719.531.5007.

Following this process ensures that you receive the quickest, most efficient assistance toward resolving your request or customer issues.

What's New in FrontRange Connect

Have you noticed the Wiki area is featuring new content under the GoldMine area titled “Tips and Tricks”?   There are a number of tips and a link to a pre-recorded GoldMine user group meeting.   This is a great opportunity to get access to a user group meeting if you are unable to attend one in person.   Get there by logging into Connect: www.frontrange.com/community and clicking on the Wiki link at the left.

Case Study: COSCO Container Lines Charts Course for Centralized, Automated Sales with GoldMine

This season, many of us are shopping for deals at the major American retailer COSTCO. Behind the retailer is international shipping giant COSCO (China Ocean Shipping (Group) Company), the national flag carrier of the People's Republic of China, which. The company’s U.S. and Canadian operation, COSCON Americas, implemented GoldMine and iGoldMine to help the North American sales team keep COSCO carriers filled with cargo. With GoldMine, each salesperson saves at least two hours per week in compiling reports.

Read the complete case study.

http://www.frontrange.com/downloads/Detail.aspx?id=1176

Upcoming Training

The following training courses are available for customers. For course descriptions and registration, visit http://frontrange.learn.com .

Instructor-Led Training

FrontRange Foundation 6.1

Jan. 5 – 9, Colorado Springs, CO

Jan. 19 – 23, Schaumburg, IL & Pleasanton, CA

Feb. 2 – 6, Colorado Springs, CO

FrontRange Foundation Advanced GoldMine Enterprise Edition (GMEE) 6.0

Jan. 12 – 16, 2009, Colorado Springs, CO

GoldMine Premium Edition Administrator

Jan. 5 – 9, Pleasanton, CA

Feb. 9 – 13, Schaumburg, IL

GoldMine Tech Tip

This tip will help determine which track is failing in Automated Processes. (This tip is also valid in GoldMine Premium Edition.)

http://frsconnect.frontrange.com/wiki_entry_view.aspx?topicid=f4ab8b0d3b774b3b9be2194524319a48

Webinars

First Direct, a Top GoldMine Partner, Presents: GoldMine Premium Edition - New & Improved

This FREE webinar highlights the new features in GoldMine Premium Edition and how it helps GoldMine users and their organizations. The content of this event is not only useful to first time buyers but also current users of GoldMine Premium Edition, and for those who are considering an upgrade from GoldMine Standard or Corporate Edition.

Wednesday, December 17, 2008

11:00 AM - 12:30 PM Pacific

http://www.1stdirect.com/events/GMPEwebinar.php

FrontRange Solutions Named One of the Fastest-Growing Private Companies in America by Inc. Magazine

FrontRange Solutions announced that, reflecting three-year sales growth of 60.7 percent, the company has been included on the prestigious Inc. 5000 list. The list ranks the top 5,000 fastest-growing private companies in the country and is the most comprehensive look at the most important segment of the economy – America’s independent-minded entrepreneurs.

http://www.frontrange.com/Company/PressReleases.aspx?id=12260

Holiday Hours for Support Services

Recognizing the hard work and dedication of each employee this past year, the FrontRange executive team wants to give all employees the opportunity to spend more of the holidays with family and friends. However, we will continue to provide quality service to our valued customers and partners with a sufficient support staff during this period.

FrontRange Solutions Support Services will operate with limited staffing from Monday, December 22, 2008 to Friday, January 2, 2009*. Regular staffing will resume on Monday, January 5, 2009. We will continue to offer after-hours pager support for down systems. During this time, you can log an incident for a non-urgent support request at http://support.frontrange.com or send an e-mail to customer.support@frontrange.com .

Thank you for your understanding. May you have a joyous holiday season and a prosperous 2009!

* Please note that our Americas Support offices will be closed on Christmas Day (Thursday, December 25), the day after Christmas Day (Friday, December 26) and New Year's Day (Thursday, January 1).