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GM FYI - Customer Newsletter Blog by shwetasingh

Welcome to the monthly issue of "GoldMine FYI,” the monthly newsletter created for users of the FrontRange™ CRM solutions family, including GoldMine® and IP Contact Center.

What would YOU like to see in future issues of GoldMine FYI? Please take a moment to drop us a line at corporate.communications@frontrange.com.

If someone you know would benefit from this newsletter send them this link http://www.frontrange.com/common/files/company/news/newsletters/subscribe.html

Posts: 17 | Created on June 16, 2008 | 2

GoldMine FYI - January 2009

By shwetasingh in GM FYI - Customer Newsletter on Thursday, January 15, 2009 6:19 PM  
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In This Issue ...

  • Attention Forum Members – Grow with Us
  • A Closer Look at FrontRange Connect: The FAQ
  • Upcoming Training
  • Live Events
  • Webinars
  • Case Study: Bayshore Builds Healthy Client, Employee and Referral Relationships with GoldMine
  • FrontRange in the News

Copyright © 2008 FrontRange Solutions Inc. All rights reserved.
For more information please read our legal terms and notices.

 

Attention Forum Members – Grow With Us

As the community of FrontRange users grows, so does our commitment to support that community. On January 16, 2009, Forums.frontrange.com will become a read-only site where you can search, read, and reference existing discussion threads and topics.

However, new threads and comments may not be added on this site. Instead, please access FrontRange Connect at www.frontrange.com/community and sign up for an account on FrontRange’s virtual community.

FrontRange Connect provides users with a dependable, secure and feature-rich experience. 

Benefits of FrontRange Connect include:

  • Additional features not found on the Forum including an interactive wiki, event calendar, ability to schedule meetings, private messaging and more 
  • Improved stability and security over FrontRange Forum 
  • Support and resources for all FrontRange products in one location 
  • A network of FrontRange experts and fellow FrontRange product users providing thousands of combined years of experience in one place

Sign up for an account today. Participate in this responsive community forum and leverage the new features and functionality at www.frontrange.com/community.

Remember: As of January 16, 2009, you will no longer be able to add new content to the forum site. The site and content will remain available for search and reference until at least March 2009 as we work to migrate the content to FrontRange Connect discussion groups. Please copy any vital or frequently used content to the new discussions groups and/or locally for your continued use.

 

A Closer Look at FrontRange Connect: The FAQ

A new FAQ on FrontRange Connect helps new and veteran members familiarize themselves with the features and functions of the site.

Find it on FrontRange Connect in the Wiki section under Connect Site Information > FAQ for FrontRange Connect
http://frsconnect.frontrange.com/wiki_entry_view.aspx?topicid=2ac4b6653c6d41d7a8983e3125825229

The FAQ is dynamic. We’ll be adding more tools to assist members with blog development, scheduling meetings, and how to enhance their interactive experience. Visit often!

 


Upcoming Training

The following training courses are available for customers. For course descriptions and registration, visit http://frontrange.learn.com.

 

Instructor-Led Training

FrontRange Foundation 6.1
Feb. 2 – 6, Colorado Springs, CO
Feb. 16 – 20, Pleasanton, CA
March 9 – 13, Schaumburg, IL

GoldMine Premium Edition Administrator 
Feb. 2 – 6, Pleasanton, CA

 

Live Events

 

What’s Brewing in CRM - Downers Grove, IL

In addition to tasting some great beer, learn how CRM best practices can help you take control of your business, overcome the top four barriers to a successful CRM deployment, and more.

Thursday, Jan. 22, 2009
4:00 PM - 7:00 PM Central Time
Gordon Biersch Brewery Restaurant
Downers Grove, IL

 

Webinars

New Money Making Tips with GoldMine
Discover how a complete CRM solution can help you acquire, retain and grow more profitable customers. 

Thursday, Jan. 15, 2009
1:00 – 2:00 PM Pacific
http://www.frontrange.com/registration/Register.aspx?regid=13378

 


Getting a Handle on Customer Service by Having a Comprehensive Customer Focus

Learn the secrets to leveraging a comprehensive customer focus as a strategic asset to help you acquire, retain and grow more profitable customers. 

Tuesday, Jan. 20, 2009
11:00 AM - 12:00 PM Pacific
http://www.frontrange.com/registration/Register.aspx?regid=13382


 

Stories That Sell: Turn Satisfied Customers into Your Most Powerful Sales & Marketing Asset

Learn best practices from author Casey Hibbard, leading expert on creating and managing customer success stories for sales and marketing. Additionally, Bob Ritter, President of First Direct Corp. will discuss how he has leveraged success stories and CRM to grow his business into the number one GoldMine Reseller in North America for 2008.

Thursday, Jan. 22, 2009
1:00 – 2:00 PM Pacific
http://www.frontrange.com/registration/Register.aspx?regid=13384

 


Leveraging CRM to Sell Better and Grow Revenue in a Challenging Economy

Discover how businesses are using CRM to create value in difficult times through increased agility, higher success ratios, and integration of data from disparate points in the organization.

Tuesday, Jan. 27, 2009
11:00 AM - 12:00 PM Pacific
http://www.frontrange.com/registration/Register.aspx?regid=13430

 


Put Your Business in the Black with Integrated Voice for Telesales

In today's challenging economic environment, the cost effectiveness and productivity gains now achievable from outbound dialing, skills based routing, automated call scripts, rep productivity reporting, etc. are more compelling than ever.

Wednesday, Jan. 28, 2009
11:00 AM - 12:00 PM Pacific
http://www.frontrange.com/registration/Register.aspx?regid=13432

 

 

Building a Client Retention System with GoldMine

Joel Scott, author of the GoldMine for Dummies book series, will discuss best practices for using GoldMine to build a customer retention system. Joel is President of Computer Control Corporation, a GoldMine dealership that has earned GoldMine's Top 10 Reseller status for 10 years. 

Thursday, Jan. 29, 2009
1:00 – 2:00 PM Pacific
http://www.frontrange.com/registration/Register.aspx?regid=13434


 

Case Study: Bayshore Builds Healthy Client, Employee and Referral Relationships with GoldMine

With GoldMine, Bayshore Home Health manages relationships with employees and contractors; end clients receiving services; and influencers, which are referral sources such as families, doctors, discharge planners and case managers. GoldMine automates the steps of the sales process, so representatives at each branch office schedule and follow up with contacts.

http://www.frontrange.com/common/Files/Downloads/Case_Studies/SMRM_Casestudies/SMRM_GoldMine_BayshoreHomeHealth_NA_EN.pdf


 

FrontRange in the News

 

CRM: Time for a Rethink?
Call Centre Focus

FrontRange’s Greg Anderson discusses CRM and customer service in the UK.
http://tinyurl.com/7pyvpf

GoldMine FYI - December 2008

By shwetasingh in GM FYI - Customer Newsletter on Monday, December 15, 2008 12:56 PM 1
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December 2008

 In This Issue ...

• Introducing FrontRange Global Client Relations
• What’s New in FrontRange Connect
• Case Study: COSCO Container Lines Charts Course for Centralized, Automated Sales with GoldMine
• Upcoming Training
• Tech Tip: Troubleshooting Automated Responses
• FrontRange Solutions Named One of the Fastest-Growing Private Companies in America by Inc. Magazine
• Holiday Hours for Support Services

Access the complete newsletter online now.

www.frontrange.com/community

Copyright © 2008 FrontRange Solutions Inc. All rights reserved.
For more information please read our legal terms and notices.

 

Introducing FrontRange Global Client Relations

In line with our commitment to quality client service and strong relationships, FrontRange Solutions formed a Global Client Relations team. The team department provides service, communications, coordination and resources to clients beyond the normal support processes.

Here’s a partial list of what Client Relations facilitates:

·        Serves as liaison between customer, partner and FrontRange resources

·        Establishes recurring, consistent and clear communications through conference calls, live meetings or email

·        Escalates issues internally

·        Enlists the resources of other FrontRange departments such as Professional Services or Development

·        Coordinates and facilitates direct involvement with Development or site visits with a Professional Services resource

·        Reviews issues and action plans to address issues

 

To engage Client Relations:

Write to customercare@frontrange.com or call 800.755.2100 or 719.531.5007.

Following this process ensures that you receive the quickest, most efficient assistance toward resolving your request or customer issues.

 

 

What's New in FrontRange Connect

Have you noticed the Wiki area is featuring new content under the GoldMine area titled “Tips and Tricks”?   There are a number of tips and a link to a pre-recorded GoldMine user group meeting.   This is a great opportunity to get access to a user group meeting if you are unable to attend one in person.   Get there by logging into Connect: www.frontrange.com/community and clicking on the Wiki link at the left.

 

Case Study: COSCO Container Lines Charts Course for Centralized, Automated Sales with GoldMine

This season, many of us are shopping for deals at the major American retailer COSTCO. Behind the retailer is international shipping giant COSCO (China Ocean Shipping (Group) Company), the national flag carrier of the People's Republic of China, which. The company’s U.S. and Canadian operation, COSCON Americas, implemented GoldMine and iGoldMine to help the North American sales team keep COSCO carriers filled with cargo. With GoldMine, each salesperson saves at least two hours per week in compiling reports.

Read the complete case study.

http://www.frontrange.com/downloads/Detail.aspx?id=1176

 

 

Upcoming Training

The following training courses are available for customers. For course descriptions and registration, visit http://frontrange.learn.com .

Instructor-Led Training

FrontRange Foundation 6.1

Jan. 5 – 9, Colorado Springs, CO

Jan. 19 – 23, Schaumburg, IL & Pleasanton, CA

Feb. 2 – 6, Colorado Springs, CO

 

FrontRange Foundation Advanced GoldMine Enterprise Edition (GMEE) 6.0

Jan. 12 – 16, 2009, Colorado Springs, CO

 

GoldMine Premium Edition Administrator

Jan. 5 – 9, Pleasanton, CA

Feb. 9 – 13, Schaumburg, IL

 

GoldMine Tech Tip

This tip will help determine which track is failing in Automated Processes. (This tip is also valid in GoldMine Premium Edition.)

http://frsconnect.frontrange.com/wiki_entry_view.aspx?topicid=f4ab8b0d3b774b3b9be2194524319a48

 

 

Webinars

First Direct, a Top GoldMine Partner, Presents: GoldMine Premium Edition - New & Improved

This FREE webinar highlights the new features in GoldMine Premium Edition and how it helps GoldMine users and their organizations. The content of this event is not only useful to first time buyers but also current users of GoldMine Premium Edition, and for those who are considering an upgrade from GoldMine Standard or Corporate Edition.

Wednesday, December 17, 2008

11:00 AM - 12:30 PM Pacific

http://www.1stdirect.com/events/GMPEwebinar.php

 

FrontRange Solutions Named One of the Fastest-Growing Private Companies in America by Inc. Magazine

FrontRange Solutions announced that, reflecting three-year sales growth of 60.7 percent, the company has been included on the prestigious Inc. 5000 list. The list ranks the top 5,000 fastest-growing private companies in the country and is the most comprehensive look at the most important segment of the economy – America’s independent-minded entrepreneurs.

http://www.frontrange.com/Company/PressReleases.aspx?id=12260

 

 

Holiday Hours for Support Services

Recognizing the hard work and dedication of each employee this past year, the FrontRange executive team wants to give all employees the opportunity to spend more of the holidays with family and friends. However, we will continue to provide quality service to our valued customers and partners with a sufficient support staff during this period.

FrontRange Solutions Support Services will operate with limited staffing from Monday, December 22, 2008 to Friday, January 2, 2009*. Regular staffing will resume on Monday, January 5, 2009. We will continue to offer after-hours pager support for down systems. During this time, you can log an incident for a non-urgent support request at http://support.frontrange.com or send an e-mail to customer.support@frontrange.com .

Thank you for your understanding. May you have a joyous holiday season and a prosperous 2009!

* Please note that our Americas Support offices will be closed on Christmas Day (Thursday, December 25), the day after Christmas Day (Friday, December 26) and New Year's Day (Thursday, January 1).

GoldMine FYI - November 2008

By shwetasingh in GM FYI - Customer Newsletter on Friday, November 07, 2008 5:29 PM  
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In This Issue ... 

  • Members’ Choice Awards – Vote Now!
  • Case Study: Acts Automation Successfully Orchestrates Largest
  • Worldwide GoldMine Implementation at Advanstar Communications
  • What’s New in FrontRange Connect
  • Tech Tip: Enable your GMLink Add-On for MSWord 2007 integration
  • Upcoming Training
  • Webinars
  • Holiday Support Schedule for Thanksgiving

Copyright © 2008 FrontRange Solutions Inc. All rights reserved.
For more information please read our legal terms and notices. 

  

Members’ Choice Awards – Vote Now!

And you thought the election was over. There’s still time to vote for your favorite FrontRange products. Contact Center World hosts its annual members’ choice awards. Voting goes until Nov. 15.

FrontRange products up for voting:

  • Voice (call center analytics)
  • GoldMine (CRM)
  • HEAT (helpdesk)

Click here to vote

 

Case Study: Acts Automation Successfully Orchestrates Largest Worldwide GoldMine Implementation at Advanstar Communications

To centralize the company’s contact management, FrontRange Solutions partner Acts Automation assisted Advanstar in bringing a total of 20 sites, 737 users and 500 databases into GoldMine. Advanstar sales representatives increased their calls by 20% and detailed data screens give reps the ability to cross-sell, so they never let an opportunity slip by.

Click here for complete Case Study

 

What's New in FrontRange Connect

Tech Tips, Tricks and more are posted daily to FrontRange Connect in the Wiki section.Watch this section for how to make the most of your FrontRange solution.Visit regularly, or, better yet, subscribe via email or RSS.

 

GoldMine Tech Tip

Enable your GMLink Add-On for MSWord 2007 integration with GoldMine Premium Edition or GoldMine Corporate Edition 7.04.70304 or higher on a Vista Operating System.

http://frsconnect.frontrange.com/wiki_entry_view.aspx?topicid=44703cdb85b04280af8ebaa08f817728

 

Upcoming Training

The following training courses are available for customers. For course descriptions and registration, visit http://frontrange.learn.com .

Instructor-Led Training

FrontRange Foundation 6.1

Nov. 17 – 21, Pleasanton, CA

Dec. 1 – 5, Colorado Springs, CO

Dec. 15 – 19, Pleasanton, CA

Jan. 1 – 5, Pleasanton, CA

 

FrontRange Foundation Advanced GoldMine Enterprise Edition (GMEE) 6.0

Jan. 12 – 16, 2009, Colorado Springs, CO

 

GoldMine Premium Edition Administrator

Jan. 5 – 9, Pleasanton, CA

 

Webinars

First Direct, a Top GoldMine Partner, presents: GoldMine Record Typing

Learn the applications and benefits of this useful database design feature.

Friday, Nov. 14, 2008

11:00 AM - 12:00 PM Pacific

http://www.1stdirect.com/events/recordtyping.php

 

First Direct, a Top GoldMine Partner, Presents: Using the GoldMine Email Center - What You Need to Know!

This is a great "beginner" course for those who want to start using GoldMine as their Email Client.

Wednesday, Nov. 19, 2008

11:00 AM - 12:00 PM Pacific

http://www.1stdirect.com/events/gmemail.php

 

First Direct, a Top GoldMine Partner, Presents: Seeing GoldMine Through The Eyes of a Sales Rep

Help your salespeople be more successful by using the features in GoldMine software – taught by a veteran with 10 years experience. 

 Friday, Nov. 21, 2008

11:00 AM - 12:00 PM Pacific

http://www.1stdirect.com/events/gmsales.php

 

First Direct, a Top GoldMine Partner, Presents: Automated Processes Workshop

Increase sales and marketing productivity, improve lead management, and stay in touch with contacts more effectively. The possibilities with Automated Processes are tremendous!

Part of a two-part series - Dec. 3-4

Wednesday-Thursday, Dec. 3 - 4, 2008

11:00 AM - 12:00 PM Pacific

http://www.1stdirect.com/events/apworkshop.php

 

First Direct, a Top GoldMine Partner, Presents: GoldMine Filters, Groups, and Queries

Learn more advanced capabilities for GoldMine Filters, Groups, and Queries. 

Wednesday, Dec. 10, 2008

11:00 AM - 12:00 PM Pacific

http://www.1stdirect.com/events/gmfiltersgroups.php

 

First Direct, a Top GoldMine Partner, Presents: GoldMine Premium Edition - New & Improved

This FREE webinar highlights the new features in GoldMine Premium Edition and how it helps GoldMine users and their organizations.

Wednesday, December 17, 2008

11:00 AM - 12:30 PM Pacific

http://www.1stdirect.com/events/GMPEwebinar.php

 

Holiday Support Schedule for Thanksgiving

FrontRange Americas Support Services will be closed in observance of the Thanksgiving holiday on Thursday and Friday, November 27-28. During this time, you can log an incident for a non-urgent support request at http://support.frontrange.com or send an e-mail to customer.support@frontrange.com . Support Services will answer requests the following business day in the order in which they were received. If you are experiencing a down system during this time, use the after-hours paging system by calling 800.755.2100. Normal business hours will resume Monday, December 1.  Thank you for your understanding and have a safe and happy holiday.

GoldMine FYI - October 2008

By shwetasingh in GM FYI - Customer Newsletter on Monday, October 20, 2008 6:00 PM  
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October 2008  

In This Issue ...   

  • Case Study: Blaser Swisslube Executes Global Customer-Focused Strategy with GoldMine
  • What's New in FrontRange Connect
  • Upcoming Training
  • Vote for your favorite FrontRange products!
  • Live Events
  • Webinars
  • FrontRange in the News

Copyright © 2008 FrontRange Solutions Inc. All rights reserved.
For more information please read our legal terms and notices.  

 

Case Study: Blaser Swisslube Executes Global Customer-Focused Strategy with GoldMine

Swiss-based Blaser Swisslube makes a variety of high-end coolants and cutting oils to improve tool life and productivity for companies in a range of industries around the world.   

With the assistance of FrontRange Solutions Partner First Direct Corp. (1stdirect.com), the company implemented and customized GoldMine for its specific business needs and goals, and has realized significant measurable results.  

Read the complete case study.

 

What's New in FrontRange Connect

The next time you log on to FrontRange Connect you will see a news feed of what's happening in Connect.

 

Get to your personal page by clicking on "My Community," the top navigation on the left column. To get to the news feed page, click on "Home" in the upper right part of the screen under the Connect banner. 

 

 

 

 

 

Upcoming Training  

The following training courses are available for customers. For course descriptions and registration, go to the FrontRange Learn Center. 

Instructor-Led Training

FrontRange Foundation 6.1

Oct. 27 – 31, Pleasanton , CA

Nov. 10 – 14, Colorado Springs, CO

Nov. 17 – 21, Pleasanton , CA 

 

FrontRange Foundation Business Process Manager and Designer

Dec. 1 – 5, Pleasanton , CA

FrontRange Foundation Advance – GMEE 6.0

Nov. 3 – 6, Pleasanton , CA

GoldMine Premium Administrator

Nov. 10 – 14, Pleasanton , CA

 

Vote for FrontRange - Members' Choice Awards

Click here to show your support of FrontRange Solutions by voting now for:

  • Voice (Contact Center Analytics Solution)
  • GoldMine (CRM Solution)
  • HEAT (HelpDesk Solution)

Voting ends November 15th, don't delay!

 

Live Events

Ticomix GoldMine Customer Summit 2008   

This one-day educational event shows you how to get more value from your GoldMine System.    

Details: All dates and locations

 

Software Business Conference 2008, October 30 – 31

Software Business Conference 2008 focuses on current strategic business, financial and technology issues and growth opportunities facing executives and managers of software companies.

Thurs-Fri, Oct. 30 – 31

San Francisco , CA

Details

 

Webinars

Sales Performance Optimization

Discover how best-in-class organizations are using GoldMine.

Thursday, Oct. 23, 2008

1:00 PM - 2:00 PM Pacific

Details

 

Inside Sales/Telesales Performance Optimization

CSO Insights, an independent 3rd-party research firm, will be presenting the insights of your peers to optimize the performance of your Inside/Telesales teams with a new 100+ page report.

Wednesday, Oct. 22, 2008

11:00 AM - 12:00 PM Pacific

Details

 

First Direct, a top GoldMine partner, presents: GoldMine Premium Edition - New & Improved

This FREE webinar highlights the new features in GoldMine Premium Edition and how it helps GoldMine users and their organizations.

Wednesday, Oct. 22, 2008

11:00 AM - 12:30 PM Pacific

Details

 

Sales Performance Optimization

Discover how best-in-class organizations are using GoldMine.

Thursday, Oct. 23, 2008

1:00 PM - 2:00 PM Pacific

Details

 

Realize the Power of CRM – Anywhere, Anytime with GoldMine Mobile  

Discover how GoldMine Mobile can help you realize the power of CRM – anywhere, anytime. This webinar concentrates on the field sales force that requires access to real-time contact management.

Wednesday, Oct. 29, 2008

11:00 AM - 12:00 AM Pacific

Details

 

FrontRange in the News

Press Releases  

FrontRange Solutions Named One of the Fastest-Growing Private Companies in America by Inc. Magazine

FrontRange Solutions announced that, reflecting three-year sales growth of 60.7 percent, the company has been included on the prestigious Inc. 5000 list. 

Read the complete press release.

GoldMine FYI - September 2008

By shwetasingh in GM FYI - Customer Newsletter on Friday, September 19, 2008 3:24 PM  
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Case Study: Skyline Dealers Target Sales, Personalize Service with Configured GoldMine Solution

It’s trade show season again, and Minnesota-based Skyline is busy helping clients maximize their trade show investments. For over 25 years, the company has been perfecting the art and science of trade show displays.

Skyline wanted its network of 142 dealers in 45 countries to move toward a common CRM platform for managing clients – and chose GoldMine as the recommended CRM application for its dealer network. With help from FrontRange Solutions Partner First Direct, the company created a configured GoldMine template designed for dealers’ specific sales, marketing and operational needs.

Read the complete case study.
http://www.frontrange.com/common/Files/Downloads/Case_Studies/SMRM_Casestudies/SMRM_GoldMine_CaseStudySkylineFD_NA_EN.pdf


The Community – FrontRange Connect

Many customers and partners are actively participating in the on-line community, FrontRange Connect www.frontrange.com/community. In this section we’ll provide highlights of what’s happening to keep you better informed.

This month we’re pleased to tell you about a new group added on FrontRange Connect. It’s called “GoldMine CRM Best Practices.” Here’s a chance for you to share and see ideas from users and solution partners that may help your organization improve its GoldMine usage. If you’ve done something that worked, share it! If you tried something that failed, we want to know that too. Give to get – that’s what the “community” is all about.


Upcoming Training

The following training courses are available for customers. For course descriptions and registration, visit http://frontrange.learn.com.

Instructor-Led Training

FrontRange Foundation
Oct. 6 – 10, Location TBA

FrontRange Foundation 6.1
Sept. 20 – Oct. 3, Pleasanton, CA
Oct. 27 – 31, Pleasanton, CA

GoldMine Premium Administrator
Nov. 10 – 14, Pleasanton, CA

FrontRange Foundation Advanced – GMEE 6.0
Nov. 3 – 6, Pleasanton, CA

Live Events
CRM Productivity Workshop - Baltimore, MD
This free GoldMine Productivity Workshop helps customers get the most out of their CRM solution. Join FrontRange product specialists and other professionals at this interactive workshop in cities across the U.S.
Durham, NC
Tuesday, Sept. 23
2:30 PM - 5:00 PM Eastern

Lexington, KY
Tuesday, Sept. 25
8:30 AM – 11:00 AM Eastern

Dearborn, MI
Tuesday, Sept. 30
8:30 AM – 11:00 AM Eastern

Denver, CO
Wednesday, Oct. 1
8:30 AM – 11:00 AM Mountain


Ticomix GoldMine Customer Summit 2008

This one-day educational event shows you how to get more value from your GoldMine System. At the Summit, you'll learn about GoldMine best practices, see how other companies use GoldMine, interact with industry experts, and network with other GoldMine users.

For all dates and locations: http://www.ticomix.com/2008-fall-goldmine-summit.html


CRM Tools and Strategies for Success Hosted by Enterprise Management Systems Inc. - Edmonton

This free Interactive Workshop for GoldMine Users helps you get the most out of your CRM solution. Hear from leading corporate training professional and author Paul Kidston on the motivational power of CRM.

Join Enterprise Management Solutions Inc, FrontRange and other professionals like you for exciting and high-impact educational session.

Edmonton, Canada
Wednesday, Oct. 8
12:00 PM – 4:00 PM Mountain
http://www.frontrange.com/registration/Register.aspx?regid=11076

Calgary
Thursday, Oct. 9
9:00 AM – 2:00 PM Mountain
http://www.frontrange.com/registration/Register.aspx?regid=11078


Webinars

Stimulating Loyalty, And Revenue: 5 Steps for Delivering Superior Service

Are you looking for a way to stimulate customer loyalty? This webcast can help you do just that. It’s based on practical advice from customer service executives that have been in your shoes. During the webcast you will learn five tangible steps you can take to get control of your customer service organization to simulate loyalty, fast.

Tuesday, Sept. 23
11:00 AM – 12:00 PM Pacific
http://www.frontrange.com/registration/Register.aspx?regid=11222


Delivering Winning Customer Service with GoldMine

Discover how a complete CRM solution can help you retain and grow more profitable customers by delivering premium customer service.

Wednesday, Sept. 24
11:00 AM-12:00 PM Pacific
http://www.frontrange.com/registration/Register.aspx?regid=11352


Sales Performance Optimization
Discover how best-in-class organizations are using GoldMine to:
• Increase customer wallet share
• Reduce sales cycles
• Decrease administrative costs
• Improve close rates and time to quota
Thursday, Sept. 25
1:00 PM-2:00 PM Pacific
http://www.frontrange.com/registration/Register.aspx?regid=11304


Realize the Power of CRM – Anywhere, Anytime with GoldMine Mobile

Discover how GoldMine Mobile can help you realize the power of CRM – anywhere, anytime. This webinar concentrates on the field sales force that requires access to real-time contact management.

Wednesday, Oct. 1
11:00 AM – 12:00 PM Pacific
http://www.frontrange.com/registration/Register.aspx?regid=11332


GoldMine in Action – Tips and Tricks
Improve your productivity and increase your return on CRM with GoldMine.

Learn how to:
Better leverage relationships
Work with contacts and use activities in new ways
Take advantage of case management

Thursday, Oct. 2
1:00 PM - 2:00 PM Pacific
http://www.frontrange.com/registration/Register.aspx?regid=11292


Crossing the Great Divide: 5 Steps for Aligning Sales and Marketing
Are you looking for a way to align sales and marketing? This webcast can help you do just that. It’s based on practical advice from sales and marketing executives that have been in your shoes.

Tuesday, Oct. 7
11:00 AM – 12:00 PM Pacific
http://www.frontrange.com/registration/Register.aspx?regid=11224


Win More New Customers and Gain Greater Client Wallet Share with GoldMine Voice

Behind every customer is a communication. Learn how to integrate these interactions with a CRM that knows your customers as well as you do – to help your sales team, customer service and support operators, and other phone-based teams to generate greater sales, save money, and improve customer satisfaction.

Wednesday, Oct. 8
11:00 AM – 12:00 PM Pacific
http://www.frontrange.com/registration/Register.aspx?regid=11412

First Direct, a top GoldMine Partner, presents: Using the GoldMine Email Center - What You Need to Know!

This training class will give you some objective explanation and teach you how to use GoldMine' Email Center.This is a great "beginner" course for those who want to start using GoldMine as their Email Client. It's also an excellent way for a firm's management and IT staff to learn enough about GoldMine's email client to decide the value of implementing it.

Wednesday, Oct. 8
2:00 PM – 3:00 PM Eastern
http://www.1stdirect.com/events/gmemail.php


Leveraging CRM to Achieve Comprehensive Customer Focus

Discover how a complete CRM solution can help you acquire, retain and grow more profitable customers. Increase both revenues and profits while lowering the cost of marketing, selling to and servicing customers by better aligning business processes and managing customer data across the enterprise.

Thursday, Oct. 9
1:00 PM – 2:00 PM Pacific
http://www.frontrange.com/registration/Register.aspx?regid=11306


FrontRange in the News

Press Releases

FrontRange Solutions Extends USB Security to Windows Vista with DeviceWall 5.0
FrontRange Solutions announced the availability of DeviceWall 5.0, the latest version of its award-winning endpoint security solution.
Read the complete press release.
http://www.frontrange.com/Company/PressReleases.aspx?id=11554


FrontRange Solutions Wins Network Products Guide Reader Trust Award

The Centennial Discovery® IT audit solution has been awarded Network Products Guide’s 2008 Best Products and Services Award for Best in Auditing. The annual award, sponsored by Network Products Guide, a Silicon Valley communications publication, attracts nominees from all over the world.

Read the complete press release.
http://www.frontrange.com/Company/PressReleases.aspx?id=11460


FrontRange Makes the East Bay Times’ 50 Fastest-Growing Private List – Again!

FrontRange, once gain, made the Fast 50 list in the East Bay Times.

Read the complete announcement.
http://www.businesswire.com/portal/site/google/?ndmViewId=news_view&newsId=20080916005279&newsLang=en


News Coverage

FrontRange Makes the Inc. 5000

FrontRange made it onto the prestigious Inc. 5000 list!

Read the complete article.
http://www.inc.com/inc5000/2008/company-profile.html?id=200843610

GoldMine FYI - August 2008

By shwetasingh in GM FYI - Customer Newsletter on Tuesday, August 19, 2008 12:59 PM  
Tags: goldmine goldmine fyi goldmine user group gugs | Post a Comment

Welcome to the August 2008 issue of "GoldMine FYI,” the monthly newsletter created for users of the FrontRange™ CRM solutions family, including GoldMine® and IP Contact Center. To read the articles that interest you, just click on the links below. You can also access current and past issues of GoldMine FYI online at http://frsconnect.frontrange.com. Click on the newsletter under the Join the Conversation header to read in full.

What would YOU like to see in future issues of GoldMine FYI? Please take a moment to drop us a line at corporate.communications@frontrange.com.


***********************************************************
August 2008

In This Issue ...

• Case Study: Bayshore Builds Healthy Client, Employee and Referral Relationships with GoldMine
• GoldMine Tech Tip
• Upcoming Training
• Live Events
• Webinars
• FrontRange in the News
• Support Closed for Labor Day

Access the complete newsletter online now.
www.frontrange.com/community

Copyright © 2008 FrontRange Solutions Inc. All rights reserved.
For more information please read our legal terms and notices.





Case Study: Bayshore Builds Healthy Client, Employee and Referral Relationships with GoldMine

Bayshore is the primary home health services provider in a growing number of communities across Canada, with 27 offices around the country. Previously, Bayshore coordinated client placements and nurse appointments through a proprietary system, however it needed a far better process to capture and manage a high volume of inquiries.

The company chose the combination of GoldMine and Concentrix, a FrontRange Solutions partner based in Hamilton, Ontario. With the new solution, the company:
• Improves the caller’s experience and its data collection
• Automates the many steps of the sales process
• Streamlines its local and national marketing and sales efforts

Read the complete case study.
http://www.frontrange.com/common/Files/Downloads/Case_Studies/SMRM_Casestudies/SMRM_GoldMine_BayshoreHomeHealth_NA_EN.pdf


GoldMine Tech Tip

Automatically Format User-Defined Fields
You can automatically format a user-defined field, such as a phone number, in GoldMine. Simply enter the word, “phone,” immediately after the “U” when naming your user-defined field.
Uphone1
UphoneHome
UphoneWhatever
Uphone_blahh
Any variation as long as the word “phone” comes right after the “U.”

Upcoming Training

The following training courses are available for customers. For course descriptions and registration, visit http://frontrange.learn.com.


Instructor-Led Training

GoldMine 7.0 Administration
August 18 – 22, Colorado Springs, CO

FrontRange Foundation 6.1 - (5-Day)
August 25 – 29, Colorado Springs, CO
September 15 – 19, Pleasanton, CA

GoldMine Premium Edition Administrator
Sept. 15 – 19, Colorado Springs, CO

FrontRange Foundation Advanced GoldMine Enterprise Edition (GMEE) 6.0
Sept. 16 – 19, Pleasanton, CA

Live Events
GoldMine User Groups

Learn tips and tricks from fellow users in free GoldMine User Groups in cities nationwide.

Minneapolis, MN, August 21

For times and locations for GoldMine User Groups, visit http://www.frontrange.com/Company/ListEvent.aspx?ccid=129.


Destination CRM, August 18 – 20

Organized by CRM magazine, destination CRM is a valuable networking opportunity for top CRM executives and an excellent learning experience for top-level professionals involved in CRM purchasing decisions. A Platinum sponsor, FrontRange Solutions will be presenting at this event and is located in booth #205.

August 18 – 20, 2008
New York, NY
http://www.destinationcrm.com/conference/2008/

Webinars

First Direct, a Top GoldMine Partner, Presents: GoldMine Filters, Groups, and Queries

This webinar reviews more advanced capabilities for GoldMine Filters, Groups, and Queries.

Wednesday, August 20
11:00 AM – 12 PM Pacific
http://www.1stdirect.com/events/gmfiltersgroups.php


Improving Marketing Effectiveness with GoldMine

Prospects discover how to market more effectively with GoldMine. The webinar highlights how a complete CRM solution can help acquire, retain and grow more profitable customers.

Thursday, August 21
1:00 PM – 2:00 PM Pacific
http://www.frontrange.com/registration/Register.aspx?regid=10116

Thursday, August 28
1:00 PM – 2:00 PM Pacific
http://www.frontrange.com/registration/Register.aspx?regid=10118


First Direct, a Top GoldMine Partner, Presents: Two Terrific Productivity Tools - GoldMine Toolbar and Templates

See how salespeople, and others, can operate much more productively with two features in GoldMine - the Taskbar and Templates. Learn the uses and benefits of these features, and how to implement them.

Friday, August 22
11:00 AM – 12:00 PM Pacific
http://www.1stdirect.com/events/gmtools.php


First Direct, a Top GoldMine Partner, Presents: Record Typing - Tapping this Powerful Workflow Tool Inside GoldMine

There is a lot of mystery and misunderstanding surrounding GoldMine Record Typing. Clear up the confusion and learn the applications and benefits of this useful database design feature.

Friday, September 12
11:00 AM – 12:00 PM Pacific
http://www.1stdirect.com/events/recordtyping.php


First Direct, a Top GoldMine Partner, Presents: Seeing GoldMine through the Eyes of a Sales Rep

This webinar helps salespeople be more successful by using the features in GoldMine software – taught by a veteran with 10 years experience. Take your sales effectiveness and productivity to the next level by applying proven GoldMine tips & tricks of the trade!

Friday, September 19
11:00 AM – 12:00 PM Pacific
http://www.1stdirect.com/events/gmsales.php


FrontRange in the News

Press Releases

FrontRange Solutions Launches Next-Generation IT Service Management Solution

FrontRange Solutions today announced the availability of FrontRange™ IT Service Management (ITSM) Version 6.1.

Highlights:
• Improved Self Service portal user experience
• Visualization of the Configuration Management Database (CMDB)
• Support for the latest Microsoft business automation and presentation technologies, including Microsoft Office 2007, Outlook® 2007, .NET 3.0, and Windows Presentation Foundation (WPF)

Read the complete release.
http://www.frontrange.com/Company/PressReleases.aspx?id=10850


FrontRange Voice Drives Service Management Consolidation at The Co-Operative Group

FrontRange Solutions announced that The Co-operative Group, the world's largest co-operative society, will deploy its IT Service Management (ITSM) solution to improve customer experience and lower operational costs. FrontRange Voice will extend the functionality of ITSM.

Read the complete release.
http://www.frontrange.com/Company/PressReleases.aspx?id=10416


Employee Enthusiasm for New Software Downloads Tests Corporate IT Best Practices

Unauthorized software on the network is a major concern for IT teams today. FrontRange Solutions recommends that organizations take three steps to manage the risk of non-approved software on the network.

Read the complete release.
http://www.frontrange.com/Company/PressReleases.aspx?id=10390

Support Closed for Labor Day

FrontRange Americas Support Services will be closed in observance of the Labor Day holiday on Monday, September 1. During this time, customers can submit an incident for a support request at http://support.frontrange.com or send an e-mail to customer.support@frontrange.com.

If you are experiencing a down system during this time, please utilize the after-hours paging system by calling 800.755.2100. We thank you for your understanding and wish you a safe and happy holiday.

GoldMine FYI - July, 2008

By shwetasingh in GM FYI - Customer Newsletter on Tuesday, July 08, 2008 6:18 PM 2
Tags: goldmine goldmine fyi goldmine user group gugs | Post a Comment

July 2008

In This Issue...

• Tell FrontRange about Your Upgrade Experience – and Pocket Prizes
• GoldMine Tech Tip
• Upcoming Training
• Live Events
• Webinars
• Case Study: CheerStix Cuts Order Processing Times


Copyright © 2008 FrontRange Solutions Inc. All rights reserved.
For more information please read our legal terms and notices.




Tell FrontRange about Your Upgrade Experience – and Pocket Prizes

Have you recently upgraded to GoldMine Premium or Enterprise Edition? If so, FrontRange wants to hear your experience. You’ll be contributing to the future of GoldMine, and possibly take home a prize.

Tell us about your upgrade at www.frontrange.com/community. Each week, we’ll draw among the stories. If yours is selected, it will run on FrontRange Connect and you win a prize. Down the road, we’ll draw for the two best stories overall.

Visit www.frontrange.com/community. If you haven’t signed up yet, create a log-in first. We look forward to hearing from you!


GoldMine Tech Tip

Each month, we bring you tips to help you use GoldMine more effectively.

Free Up Licenses When Not in Use

Encourage all users to log out of GoldMine when they are done with sessions in order to free up licenses for others.

The Flags.bin file in GoldMine keeps track of how many people are logged in at one time. This file can become mis-populated with data, and therefore not allow the full number of licenses to log in at one time.

To prevent this, encourage all users to log out of GoldMine by going to File > Exit, rather than using the X button. Using File > Exit will ensure that the user’s session is completed and the Flags file makes the license available for other users.


Upcoming Training

The following training courses are available for customers. For course descriptions and registration, visit http://frontrange.learn.com.

Instructor-Led Training

FrontRange Foundation - (5-Day)
July 14 – 18, Colorado Springs, CO

FrontRange Foundation 6.1
July 14 – 18, Pleasanton, CA

GoldMine Premium Edition Administrator
July 14 – 18, Pleasanton, CA
July 28 – August 1, Colorado Springs, CO

IPCM
August 4 – 8, Pleasanton, CA

GoldMine Premium Edition End User Training – Virtual Interactive Web Training (1-Day)
August 5, Web

GoldMine 7.0 Administration
August 18 – 22, Colorado Springs, CO

Live Events
GoldMine Update Seminar, Indianapolis IN, July 17
See what's new with GoldMine! Find out about the new versions and editions of GoldMine, and learn how your organization can get more value from your current GoldMine system.

Discuss your specific GoldMine questions with representatives of FrontRange Solutions and Ticomix, one of the largest GoldMine Solutions Partners in North America (now actively supporting GoldMine users throughout Indiana and the Midwest).

July 17
8:30 AM – 12 PM
Indianapolis, IN
http://indiana-goldmine-update-seminar.eventbrite.com/


GoldMine User Forums, Texas, August 13 – 15

This complimentary user forum hosted by Alycom Consulting highlights how you can manage your sales force with the new intuitive interface of GoldMine Premium Edition.

August 13 – 15
8:30 AM – 2:30 PM
Austin, Houston and Dallas, TX
Learn more or register.
http://www.makecustomersforlife.com/seminars/seminar_description.php4


Destination CRM, August 18 – 20

Organized by CRM magazine, destination CRM is a valuable networking opportunity for top CRM executives and an excellent learning experience for top-level professionals involved in CRM purchasing decisions. A Platinum sponsor, FrontRange Solutions will be presenting at this event and is located in booth #205.

August 18 – 20, 2008
New York, NY
http://www.destinationcrm.com/conference/2008/

Webinars

Why Upgrade to GoldMine Premium Edition
Discover how upgrading to GoldMine Premium Edition can help you grow your business.
GoldMine Premium Edition (PE) product improvements include:
• Support for GoldMine Mobile Edition
• Support for Microsoft Vista and Microsoft Office 2007
• Ease of use with a modern look
• New Outbound Dialer capabilities that drive higher telephone connects and greater effectiveness for your sales and marketing teams
• New Customer Support module that improves customer satisfaction
• And more!
Thursday, July 17, 2008
1:00 PM - 2:00 PM Pacific
http://www.frontrange.com/registration/Register.aspx?regid=8828


See GoldMine in Action – Tips for Converting Marketing Leads into Sales Revenue

Discover how a complete CRM solution can help you acquire, retain and grow more profitable customers. Increase both revenues and profits while lowering the cost of marketing, selling to and servicing customers by better aligning business processes and managing customer data across the enterprise.

Thursday, July 24, 2008
1:00 PM - 2:00 PM Pacific
http://www.frontrange.com/registration/Register.aspx?regid=8830


Realize the Power of CRM – Anywhere, Anytime with GoldMine Mobile

Discover how GoldMine Mobile can help you realize the power of CRM – anywhere, anytime. This webinar concentrates on the field sales force that requires access to real-time contact management across both handheld technology or by using technology where they can synchronize in the field.

Thursday, July 31, 2008
1:00 PM - 2:00 PM Pacific
http://www.frontrange.com/registration/Register.aspx?regid=8832


Case Study: CheerStix Cuts Order Processing Times

This summer, sports fans around the country and world will cheer on their favorite teams and athletes with the help of CheerStix. When the two, 2-foot-long balloons are slammed together they make a metallic, clanging sound.

Keeping track of multiple contacts at the same organization is essential for CheerStix, which can potentially provide its noise-makers to several different teams and talk to multiple contacts at the same school.

With GoldMine, Quotewerks and ShipRush, the company has scored winning sales and customer service, and impressive results.

Read the complete case study.
http://www.frontrange.com/common/Files/Downloads/Case_Studies/SMRM_Casestudies/SMRM_GoldMine_CaseStudyCheerstixCaseStudy_NA_EN.pdf

GoldMine FYI - June 2008

By shwetasingh in GM FYI - Customer Newsletter on Tuesday, July 01, 2008 5:17 PM  
Tags: goldmine goldmine fyi goldmine user group gugs | Post a Comment

In This Issue ...

• GoldMine Tech Tips
• Upcoming Training
• Events
• Webinars
• July 4th Holiday Support Schedule
• Case Study: The Green Company Builds Solid Customer Foundations with GoldMine
• FrontRange in the News
• We Want to Hear from You!

Copyright © 2008 FrontRange Solutions Inc. All rights reserved.
For more information please read our legal terms and notices.


GoldMine Tech Tips

Each month, we bring you tips to help you use GoldMine more effectively.


List Existing Data in GoldMine Professional
A new F2 lookup setup option in GMPE lets you list existing data.

Checking the “List existing data” box will load all data entered in that field to the F2 lookup list. Note: Selecting this option grays out the “Allow adding,” “Allow editing,” and “Allow deleting” options.

This feature is not currently available in GMCE 7.04 or GMCE 7.5.






Dock/Pin the Process Monitor
At times, the process monitor pops up in the middle of the GMPE window. The easiest resolution: dock the process monitor window and the PIN it closed. To dock your process monitor, simply drag the window to any side of your GoldMine workspace. Once docked, the user can click on the push-pin icon to ‘pin’ the process monitor closed. Once pinned, the process monitor will only open when you hover your mouse over the pinned process monitor title bar at the edge of the screen.



Upcoming Training

The following training courses are available for customers. For registration, visit http://frontrange.learn.com.


Instructor-Led Training

FrontRange Foundation (5-Day)
This 5-day course covers the basic Foundations structural concepts that can be used for the ITSM and GMEE applications, or any future products built on the Foundations platform. This course covers day-to-day system administrator tasks and introduces architecture, concepts and terminology.

July 14 – 18, Colorado Springs, CO

FrontRange Foundation - Business Process Manager and Designer (5-Day)
By the end of this 5-day course, attendees will be able to plan and diagram a workflow and build packages in the designer and troubleshoot packages using log files.

July 8 – 11, Schaumburg, IL

FrontRange Foundation Advanced-GoldMine Enterprise Edition (3-Day)
This 4-day ILT course covers day-to-day system administrator tasks within the GMEE Foundation. This course introduces the general concepts of the GMEE administrator application module.

July 8 – 11, Colorado Springs, CO

GoldMine 7.0 Administration
Learn all aspects of the GoldMine system, from implementation to the design and configuration of GoldMine. Topics include feature functionality, customization and configuration, an overview of GoldSync and iGoldMine, reporting, security and maintenance, and configuring your workflow.

August 18 – 22, Colorado Springs, CO

GoldMine Premium Edition Administrator (5-Day)
This 5-day course covers the designing, configuring and implementation of GoldMine. The topics include customization and configuration of Goldmine, an overview of GoldSync and iGoldMine, as well as reporting and configuring your workflow.

July 14 – 18, Pleasanton, CA

GoldMine Premium Edition End User Training – Virtual Interactive Web Training (1-Day)
Learn the basic functions of the GoldMine system: GoldMine navigation, contact management, marketing, automation, sales automation, service center, reporting and the knowledge base.

July 1, Web


Events
Conferences
Destination CRM, August 18 – 20

Destination CRM 2008 is back with its third annual conference. Organized by CRM magazine, destination CRM is a valuable networking opportunity for top CRM executives and an excellent learning experience for top-level professionals involved in CRM purchasing decisions. A Platinum sponsor, FrontRange Solutions will be presenting at this event and is located in booth #205.

August 18 – 20, 2008
New York, NY
http://www.destinationcrm.com/conference/2008/

GoldMine User Group Events

Learn tips and tricks from fellow GoldMine users in free GoldMine User Groups in cities nationwide.

• San Jose, CA, June 16
• Honolulu, HI, June 23
• Boston, MA, June 24
• Irvine, CA, June 25
• New York, NY, June 26

For times and location for all GM User Groups, visit http://www.frontrange.com/company/ListEvent.aspx?ccid=129.

Webinars

First Direct, a top GoldMine Partner, Presents: GoldMine Filters, Groups, and Queries

This webinar reviews more advanced capabilities for GoldMine Filters, Groups, and Queries – essential skills for more effective target marketing, reporting and analysis. This awareness is especially relevant to marketing and sales directors, as well as GoldMine administrators.

Wednesday, June 18
11:00 AM – 12:00 PM
http://www.1stdirect.com/events/gmfiltersgroups.php

Why Upgrade to GoldMine Premium Edition
Discover how upgrading to GoldMine Premium Edition can help you grow your business.
GoldMine Premium Edition (PE) product improvements include:
• Support for GoldMine Mobile Edition
• Support for Microsoft Vista and Microsoft Office 2007
• Modern look and feel makes GoldMine Premium Edition easier to learn and use
• New Outbound Dialer capabilities that drive higher telephone connects and greater effectiveness for your sales and marketing teams
• New Customer Support module improves customer satisfaction
• Eliminates four quadrants and gives you more flexibility for customer fields on the contact screens
• New search center enables users to find contacts quicker
• Additional filtering on tabs and activities helps users sort key items more effectively
• Comprehensive business reporting and analysis
Complete CRM customer lifecycle management

Thursday, June 26, 2008
1:00 PM – 2:00 PM Pacific
http://www.frontrange.com/registration/Register.aspx?regid=8826


First Direct, a top GoldMine Partner, Presents: eMarketing with GoldMine - Three Steps to Becoming a Better Email/Internet Marketer with GoldMine

This web-based course goes through three essential areas to understand in order to effectively leverage GoldMine in conjunction with Internet and email marketing strategies. It lays a foundational appreciation for steps every organization must take in order to successfully use GoldMine's features. Recommended for those with responsibility for the marketing and/or sales of the organization

Wednesdays, July 9 – 30
2:00 – 3:00 PM
http://www.1stdirect.com/events/emarketing.php


July 4th Holiday Support Schedule

FrontRange Americas Support Services will be closed in observance of the July 4th Independence Day holiday on Friday, July 4. During this time, you can submit an incident for a support request at http://support.frontrange.com or e-mail customer.support@frontrange.com. We will answer requests the following business day in the order in which they were received. If you are experiencing a down system during this time, please utilize the after-hours paging system at 800.755.2100. Normal business hours will resume Monday, July 7. Thank you for your understanding and have a safe and happy holiday!


Case Study: The Green Company Builds Solid Customer Foundations with GoldMine

The Green Company, an award-winning homebuilder based in Newton, MA, has designed and built 20 of the most distinct and desirable residential communities in New England. On each home sale, the company has approximately 40 points of contact with a customer from initial inquiry through home completion and the warranty period. An employee must be able to access the most current information about clients at any time.

Working with FrontRange Solutions Partner Harvest Solutions LLC, The Green Company implemented GoldMine Corporate Edition, allowing it to manage relationships and properties more efficiently and effectively in this competitive industry:

• The Green Company maintains property and customer records, and easily links the two for faster information access and reporting, thanks to GoldMine’s versatility.
• Key documents like contracts are stored with each property and customer record, eliminating manual searching.
• Centralized information and simple reporting lets users pull any of 35 reports in minutes, instead of hours.
• GoldMine automates the scheduling of each step in the design-to-build process, keeping customers up-to-date and allowing multiple departments to stay on track.

http://www.frontrange.com/common/Files/Downloads/Case_Studies/SMRM_Casestudies/SMRM_GoldMine_CaseStudyTheGreenCompany_NA_EN.pdf


FrontRange in the News

FrontRange Solutions Named an ISM Top 15 CRM Award Winner for the Eighth Time

Goldmine Enterprise Edition was selected as a 2008 Top 15 CRM Software Solution in the SMB category.
As a winner of the prestigious Top 15 CRM Award, Goldmine Enterprise Edition will be featured in ISM’s 16th edition of “The Guide to CRM Automation,” available on ISM’s Web site (www.ismguide.com), and also in a “Top 15” CD.

http://www.frontrange.com/Company/PressReleases.aspx?id=9402

GoldMine FYI - May 2008

By shwetasingh in GM FYI - Customer Newsletter on Monday, June 16, 2008 6:53 PM  
Tags: goldmine goldmine fyi goldmine user group gugs | Post a Comment

FrontRange Acquires Centennial Software

FrontRange recently acquired Centennial Software Ltd., the leading developer of dedicated asset discovery, software license management and endpoint security solutions (www.centennial-software.com).

Founded in the UK with offices in the USA, Germany and Australia, Centennial has 72 employees and has sold more than six million licenses to 6,000 customer organizations worldwide. Centennial is best known for its market-leading Centennial Discovery solution, which dynamically finds and tracks all hardware and software installed across the corporate network. The company also develops solutions to help manage software licenses and an award-winning endpoint security product called Centennial DeviceWall.

All Centennial solutions aim to drive down costs, complexity and risks across the IT estate.

Acquiring Centennial Software enables FrontRange to bring you more solutions as part of its world-class IT Management solutions.


GoldMine Tech Tips

Troubleshooting Automated Processes

Here’s a tip on determining which track is failing in Automated Processes. (This tip is also valid in GoldMine Premium Edition.)

Create a GM.ini entry for Automated Processes that will outline each step in every track. To do this, open the username.ini for the person you are logged in as and insert the following section:

[GoldMine]
APDebugLog=1

This will set the process monitor to report on each individual section of an Automated Process.

An example of The Process Monitor after this feature is enabled:

0[1] Automated Processes [12:18 am - 4/30/2008]
0[1] Scanning Contact: Blue Pelican Consulting; Parker Fillman
0[1] Read Track: Opportunity [Next Event: 100, Track: 100012 ]
0[1] 10 If sale, attach to Customer Welcome
0[1] 20 If sale, remove from Opportunity
0[1] 100 Print Letter: Sales Proposal
0[1] --> Triggered.
0[1] Print Form [5NTC1VO$OXV2MPX]
3[1] Error printing form [5NTC1VO$OXV2MPX]
0[1] 110 Verify forecast probability & date
0[1] --> Triggered.
0[1] Schedule: 4/30/2008 NATALIE Verify that probability and close date have not changed--
0[1] 120 Check for uncleared follow-up call
4[1] Automated Processes: 1 Contacts; 1 Scanned; 2 Triggered; 1 Pass(es) [Ended 12:18 am - 4/30/2008; Dur: 0:01]


Change in E-mail Attachments with GoldMine Premium Edition 8.02

With GoldMine Premium Edition 8.02, e-mail attachments are now posted at the bottom of the e-mail edit window. Now, e-mails better accommodate files with long names.


RSight Investigations Takes Productivity to the Next Level with Upgrade to GoldMine Premium Edition

RSight Investigations Inc. provides complete surveillance and investigative services for insurance companies, employers and third-party administrators (TPAs) to help uncover questionable and fraudulent claims. RSight recently upgraded to GoldMine Premium Edition to meet its changing needs while remaining with GoldMine.

• Workflow automation frees one to two hours a day per person that was spent writing notes and notifying team members about cases.
• Administrative staff will save one to two hours a week on reporting.
• Increased efficiency with Premium Edition allows RSight to expand while adding people at a slower rate than in the past.

Read the complete case study:
http://www.frontrange.com/common/Files/Downloads/Case_Studies/SMRM_Casestudies/FRS_CaseStudy_GMPE_RSight_NA_EN.pdf

Upcoming Training

The following training courses are available for customers.

Instructor-Led Training

FrontRange Foundation (5-Day)
This 5-day course covers the basic Foundations structural concepts that can be used for the ITSM and GMEE applications, or any future products built on the Foundations platform. This course covers day-to-day system administrator tasks and introduces architecture, concepts and terminology.

June 2 – 6, Colorado Springs, CO
June 16 – 20, Schaumburg, IL
July 14 – 18, Colorado Springs, CO

FrontRange Foundation - Business Process Manager and Designer (5-Day)
By the end of this 5-day course, attendees will be able to plan and diagram a workflow and build packages in the designer and troubleshoot packages using log files.

June 16 – 20, Pleasanton, CA
July 8 – 11, Schaumburg, IL

FrontRange Foundation Advanced-GoldMine Enterprise Edition (3-Day)
This 4-day ILT course covers day-to-day system administrator tasks within the GMEE Foundation. This course introduces the general concepts of the GMEE administrator application module.

July 8 – 11, Colorado Springs, CO

GoldMine 7.0 Administration
Learn all aspects of the GoldMine system, from implementation to the design and configuration of GoldMine. Topics include feature functionality, customization and configuration, an overview of GoldSync and iGoldMine, reporting, security and maintenance, and configuring your workflow.

August 18 – 22, Colorado Springs, CO

GoldMine Premium Edition Administrator (5-Day)
This 5-day course covers the designing, configuring and implementation of GoldMine. The topics include customization and configuration of Goldmine, an overview of GoldSync and iGoldMine, as well as reporting and configuring your workflow.

July 14 – 18, Pleasanton, CA

GoldMine Premium Edition End User Training – Virtual Interactive Web Training (1-Day)
Learn the basic functions of the GoldMine system: GoldMine navigation, contact management, marketing, automation, sales automation, service center, reporting and the knowledge base.

July 1, Web

For course descriptions and registration, visit http://frontrange.learn.com.


Live Events
Destination CRM, August 18 – 20

Destination CRM 2008 is back with its third annual conference. Organized by CRM magazine, destination CRM is a valuable networking opportunity for top CRM executives and an excellent learning experience for top-level professionals involved in CRM purchasing decisions. A Platinum sponsor, FrontRange Solutions will be presenting at this event and is located in booth #205.

August 18 – 20, 2008
New York, NY
Details
http://www.destinationcrm.com/conference/2008/

Webinars

First Direct, a Top GoldMine Partner, Presents: Record Typing - Tapping this Powerful Workflow Tool Inside GoldMine

A lot of mystery and misunderstanding surrounds GoldMine Record Typing. This webinar clears up confusion and helps you to appreciate the applications and benefits of this useful database design feature.

May 30
11:00 AM - 12:00 PM Pacific
Details
http://www.1stdirect.com/events/recordtyping.php


FrontRange in the News

Press releases

FrontRange Solutions Acquires Centennial Software

FrontRange Solutions has acquired Centennial Software. Centennial is a recognized market leader in dynamic infrastructure management products, including auto-discovery, inventory management and license management solutions.

FrontRange Solutions, with demonstrable revenue growth of over 35% over the prior fiscal year, will utilize Centennial to strengthen its portfolio of products by adding its award-winning discovery, asset management, license management and end-point security products.

Read the complete press release.
http://www.frontrange.com/Company/PressReleases.aspx?id=8586


FrontRange Solutions Receives 2008 CRM Excellence Award from Customer Interaction Solutions Magazine

FrontRange Solutions announced today that Technology Marketing Corporation (TMC)’s Customer Interaction Solutions magazine (www.cismag.com) has named GoldMine® Premium Edition and FrontRange Voice as recipients of CRM Excellence Awards.

“FrontRange Solutions has demonstrated to the editors of Customer Interaction Solutions that its products and services have substantially improved the processes of its clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset ... their customers,” said Nadji Tehrani, founder and chairman of TMC.

Read the complete press release.
http://www.frontrange.com/Company/PressReleases.aspx?id=8600

Press coverage

CRMAdvocate
What Every Midmarket CIO Needs to Know about Implementing a Service Management Approach
Jason Holmberg, senior product manager for FrontRange Solutions, writes about the challenges of today’s help desk in a CRMAdvocate article, “The Evolved Help Desk: What Every Midmarket CIO Needs to Know about Implementing a Service Management Approach.”
Read the complete article.
http://www.crmadvocate.com/idb/39570f.html



We Want to Hear from You!

What would YOU like to see in future issues of GoldMine FYI? We'd love your feedback. Please take a moment to drop us a line at suggestion@frontrange.com. Each issue, we will select the most frequently-requested topics and provide step-by-step answers to your questions.

GoldMine FYI - March 2008 (2 of 2)

By shwetasingh in GM FYI - Customer Newsletter on Monday, June 16, 2008 6:52 PM  
Post a Comment

GoldMine User Group Events

The following GoldMine User Group meetings are coming to a location near you! Please come out, network with other GoldMine Users and take away answers to your GoldMine questions.

Washington, DC
April 1

Farmington, CT
April 2

Tampa, FL
April 2

Alpharetta, GA
April 8

Waltham, MA
April 8

Portland, OR
April 8

Rochester, NY
April 9

For details and to register please visit http://www.frontrange.com/Company/ListEvent.aspx?ccid=129.


Case Study: The Green Company Builds Solid Customer Foundations with GoldMine

The Green Company, an award-winning homebuilder based in Newton, MA, has designed and built 20 of the most distinct and desirable residential communities in New England. On each home sale, the company has approximately 40 points of contact with a customer from initial inquiry through home completion and the warranty period. An employee must be able to access the most current information about clients at any time.

Working with FrontRange Solutions Partner Harvest Solutions LLC, The Green Company implemented GoldMine Corporate Edition, allowing it to manage relationships and properties more efficiently and effectively than ever before:

• The Green Company maintains property and customer records, and easily links the two for faster information access and reporting, thanks to GoldMine’s versatility.
• Key documents like contracts are stored with each property and customer record, eliminating manual searching.
• Centralized information and simple reporting lets users pull any of 35 reports in minutes, instead of hours.
• GoldMine automates the scheduling of each step in the design-to-build process, keeping customers up-to-date and allowing multiple departments to stay on track.

Read the complete case study at http://www.frontrange.com/common/Files/Downloads/Case_Studies/SMRM_Casestudies/SMRM_GoldMine_CaseStudyTheGreenCompany_NA_EN.pdf

Got a great story?
FrontRange welcomes new GoldMine or FrontRange Voice success stories – share yours today! For details about the quick and easy process, e-mail us at casestudies@frontrange.com.


FrontRange in the News

Press releases

March 27
FrontRange Solutions GoldMine Corporate Edition Improves Decision Making for Insurance Companies

CRM solution provides configurable automated database, streamlines sales process, increases memberships and improves efficiencies
http://www.frontrange.com/Company/PressReleases.aspx?id=8200


February 13
FrontRange Solutions Announces Goldmine® Mobile Edition Version 3.0 Availability

FrontRange Solutions announced the availability of GoldMine Mobile Edition Version 3.0. The next-generation edition gives sales teams the ability to manage customer contacts, sales activities and opportunities at any time, from anywhere, on their BlackBerry smartphones.

The “always-connected” sales team can collaborate and have insight into customer activities as they occur, so nothing is missed or forgotten.

Read the complete press release
http://www.frontrange.com/Company/PressReleases.aspx?id=7574


We Want to Hear from You!

What would YOU like to see in future issues of GoldMine FYI? We'd love your feedback. Please take a moment to drop us a line at suggestion@frontrange.com. Each issue, we will select the most frequently-requested topics and provide step-by-step answers to your questions.
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