susanellsworth

Integrated, industry-specific, hosted solutions

@DJ: @Paul: Customization is not the same thing as integration with an industry-created application. In this case, it's an accounting firm that (of course) is selling financial instruments. Also, terminal more...

Integrated, industry-specific, hosted solutions

What do YOU say to a customer who is now looking at an industry-specific, integrated and hosted solution that has a CRM back end?

Google Maps in GMPE

Recognizing that right now is *not* a great time to ask for anything more than reliable functionality in 8.5.1 so we can get it rolled out to our customers... Has anyone here worked with integrating Google more...

What other CRMs are doing with regard to Social Networking

Here is a message I found in the FaceBook Social Networking group (which has thousands of members, incidentally) ==== We are almost ready to release a new beta version of the Microsoft Dynamics CRM and more...

What other CRMs are doing with regard to Social Networking

Here is an opportunity to post news about how other CRM products are developing integration with social networking.

Who Uses Social Networking, and Why should GMPE integrate w/SN

I now have an opportunity to be a beta-tester a new beta version of the Microsoft Dynamics CRM and LinkedIn integration tool. A FaceBook message in the Social Networking group says: The following more...

Who Uses Social Networking, and Why should GMPE integrate w/SN

As we see advertised here in this forum, there is a webinar scheduled for June 16 titled "What's Brewing in Social CRM?" I was interested to see if and on what social networking platforms the more...

Who Uses Social Networking, and Why should GMPE integrate w/SN

FOOTNOTE to the above....nowhere on the brochure do I see FrontRange...

Who Uses Social Networking, and Why should GMPE integrate w/SN

CRM Evolution 2009 is holding a conference & exhibiton August 24-26. One of the panel discussions is the Social CRM panel, which will include Osamuyimen Stewart from IBM Research, Mike Fauscette, VP, more...

Best Practices Documentation

To some extent, "best practices" comes down to treating your customer as you would like to be treated---as if you were the ONLY customer in front of your service/product provider. B-) I personally more...